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Presented by Atlassian Gold Solution Partner, SPK and Associates, this webinar will dive into how Jira Service Management (JSM) can transform complex IT Service Management (ITSM) and Enterprise Service Management (ESM) operations into streamlined and efficient processes. Our experts will provide an in-depth review of JSM features designed to simplify service management workflows, enhance team collaboration, and eliminate common pain points. Attendees will gain valuable insights into leveraging JSM to reduce operational complexity, drive service excellence, and optimize resource utilization. Whether you’re an IT leader or a service manager, this webinar will equip you with actionable strategies to simplify and improve your ITSM and ESM frameworks.

What You’ll Learn:

• How to leverage Jira Service Management features to simplify ITSM and ESM workflows and improve service delivery.
• Best practices for enhancing collaboration and communication across IT and business teams using JSM’s integrated tools.
• Strategies for reducing operational inefficiencies and managing service requests more effectively with automation and streamlined processes.
• Tips for optimizing resource allocation and gaining better visibility into service performance through JSM’s reporting and analytics capabilities.