Despite innovation and scaling attempts, many businesses still use outdated IT infrastructure that hampers agility, security, and performance. Artificial Intelligence for IT Operations (AIOps) is rapidly emerging as a solution to outdated infrastructure. Its automated...
If you are looking for an intuitive, cost-effective service management solution, Jira Service Management is just that. Dive into the following eBook to explore how JSM can support your entire enterprise. What You Will Learn Discover the incredible features of Jira...
Developing potentially life-saving products requires unparalleled performance, security, and compliance. However, as medical technology continues to evolve, so does the complexity of managing the systems that power it. Hospitals and healthcare providers are facing...
Jake Ferretti is a professional services engineer who joined SPK in June of 2024. Before joining SPK, Jake worked for a zero-trust security startup company. In his current role, he ensures customer satisfaction by providing AWS, Azure, GCP, and other technical...
This seems to be the age of “Big Data”. Every sector seems to have a need for it -- from biotechs doing genome sequencing, to financial providers mining market data. For many, the ability to store massive amounts of structured or unstructured data is the key to...
Let’s face it, project management tools can make or break your team’s productivity. If you started with Linear for its slick interface and speed, you’re not alone. But here’s the million-dollar question:     What happens when your team grows, your needs evolve, and...
Many service teams are reevaluating older tools like VictorOps, which was acquired by Splunk, and consolidating on modern, integrated solutions. Increasingly, that solution is Jira Service Management (JSM). But why? Atlassian’s previous tool, Opsgenie, is being...
In a world overflowing with collaboration tools, more doesn’t always mean better. Many companies now face the reality that tool sprawl and disconnected systems are holding them back. They know that aligning teams and standardizing workflows are critical to staying...
Quickly delivering high-quality services to customers is the main goal of every service provider. When Hawk Ridge Systems realized their current managed service provider was providing less than world-class services and response times, they knew they had to make a...
For 37 years, CarFax has been trusted by millions of Canadians and Americans to supply them with vehicle history reports to help them make more informed purchasing decisions. What Did Roadmapping at CarFax Look Like Before Roadmunk? If you’re on a mission to bring...
One of the most critical aspects of your network infrastructure is how well it's performing. The question that I often get asked as a provider of infrastructure services is, "Am I getting the most out of my local network and my internet bandwidth?" This is the one...
These days, there is no practical obstacle to using machine virtualization to solve computing problems without the need of acquiring additional hardware. In fact, virtual machines are a compelling product development tool. There are a variety of virtualization tools...