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ITIL & ITSM

Streamline ITSM With Jira Service Management

Streamline ITSM With Jira Service Management

Feb 16, 2022

Originally created in 2013 as a special Jira project template, Jira Service Desk, or now Jira Service Management (JSM), is a powerful ITSM tool that helps development, IT and business teams collaborate in a standardized way.  Atlassian created JSM because nearly 40%...

How To Leverage Jira as a Service Desk

How To Leverage Jira as a Service Desk

Mar 10, 2014

Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...