As organizations increasingly adopt AI-powered solutions to enhance productivity, Atlassian Rovo is redefining how teams communicate within Jira Service Management (JSM). From automating responses to clients to generating summarized insights for IT teams, AI is transforming how businesses handle internal and external communications. However, while CIOs and technology leaders are optimistic about AI agents, many IT professionals remain skeptical, concerned about deployment complexity, accuracy, and integration challenges.
In this insightful webinar, we will showcase Atlassian Rovo’s AI-driven capabilities and explore real-world use cases of AI in JSM. You’ll see how AI can streamline service management workflows, enhance customer support, and help IT teams make faster, more informed decisions.
What You’ll Learn:
- How Atlassian Rovo improves customer interactions by generating intelligent, context-aware responses.
- How you can securely search across Atlassian Cloud Apps, essential SaaS apps, and custom data sources in Rovo Search.
- How to get instant answers and insights with Rovo Chat.
- How you can access more than twenty (20) out-of-the-box Rovo Agents and build custom agents to suit your needs.
- How to overcome IT skepticism—ensuring AI adoption is practical, scalable, and aligned with business needs
As AI continues to evolve, understanding its potential—and its limitations—is crucial. Whether you’re an IT leader, JSM administrator, or service desk manager, this webinar will provide actionable insights on integrating AI into your service management strategy.