As Atlassian continues to unify its toolset, many teams using Opsgenie are now preparing to migrate to Jira Service Management (JSM) operations. This evolution promises a tighter integration between incident management, service delivery, and operational workflow....
Responsive IT support is no longer cutting it for digital-first enterprises. These organizations need streamlined, connected service experiences that can keep pace with changing market conditions and business needs. Enter High Velocity Service Management, a...
When working with two distinct teams such as IT and engineering, it is difficult to avoid siloed operations. One team completes its tasks, while the other completes theirs. The issue with this is when teams fail to collaborate effectively, organizations miss out. This...
Every organization has unique needs that standard tools may not accommodate. For example, Jira is a powerful tool for project management, but the fields it offers can be limiting. Atlassian provides native custom field capabilities, enabling users to create and...
Modern product engineering can feel like a race to the market. Ensuring products remain high quality during this push to market can cause challenges for development teams. At SPK and Associates, our experts have seen firsthand how this drive compels engineering...
Your IT service desk is about to change. Find out what's shaping the future. Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers’ needs...
Presented by Atlassian Gold Solution Partner, SPK and Associates, this webinar will dive into how Jira Service Management (JSM) can transform complex IT Service Management (ITSM) and Enterprise Service Management (ESM) operations into streamlined and efficient...
Navigating through IT challenges can be a maze of confusion. Are you tired of grappling with IT issues? Unsure if Jira Service Management is customized enough to map to your current IT workflow? Join us as we unravel the art of IT Service Management (ITSM) with Jira...
Asset management is an important aspect of ITSM. Discovering the best way to manage yours can greatly increase your business’s efficiency. Assets in Jira Service Management allow organizations to manage hardware, software, facilities, people, and more. What You Will...
Have you had difficulties upgrading your traditional ITSM system? Explore how other product owners overcame ITSM upgrade issues with Atlassian’s Jira Service Management. What You Will Learn Dive into this ebook to explore: The challenges of upgrading an ITSM system...
As competition among service delivery organizations increases, many businesses are seeking new ways to enhance collaboration and improve efficiency. This need for a cohesive approach to service delivery has led to the rise of Enterprise Service Management (ESM)....
As your business grows and evolves, so do your IT needs. What once worked for managing service requests and incidents may become outdated. Using an IT Service Management (ITSM) tool that cannot handle your business needs can cause inefficiencies, slow response times,...