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Carlos Almeida

Saving Time and Reducing Errors with Jira Issue Templates

Saving Time and Reducing Errors with Jira Issue Templates

Key Takeaways Eliminate the “blank page problem”: Jira issue templates prefill important fields so users know exactly what information to provide when creating a ticket. Save time and reduce errors: Appsvio’s Issue Templates Agent automates repetitive ticket creation...

Connecting Slack and JSM for Better and Faster IT Support

Connecting Slack and JSM for Better and Faster IT Support

Atlassian JSM and Slack Integration Hi, this is Carlos Almeida from SPK and Associates. Today I'll be giving you a short demo on the Atlassian JSM to Slack integration. We want an employee to be able to ask a question inside Slack. If there is an existing knowledge...

GitLab and Gemini: Agentic Software Development on Google Cloud

GitLab and Gemini: Agentic Software Development on Google Cloud

Key takeaways Agentic software development goes beyond AI coding assistants: GitLab Duo Agent Platform gives AI agents context across issues, source code, merge requests, CI/CD pipelines, security findings, and development history. GitLab and Gemini combine lifecycle...

The First 100% Forge Test Management App for Jira

The First 100% Forge Test Management App for Jira

Key Takeaways Appsvio Test Management is the first test management app built 100% on Atlassian Forge, letting Jira teams manage the full testing lifecycle (test cases, execution, defect linking) natively inside Jira instead of using spreadsheets or third-party tools....

The Rise of AI-Native Engineering Organizations

The Rise of AI-Native Engineering Organizations

Artificial intelligence is changing more than just a few engineering tasks. It is completely reshaping how engineering organizations manage requirements, testing, compliance, support, and development. For years, digital transformation has focused on adopting...

How to Blend AI Efficiency with Human-Centered Service in JSM

How to Blend AI Efficiency with Human-Centered Service in JSM

In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...

Driving Better Decisions with Unified Jira and Power BI Reporting

Driving Better Decisions with Unified Jira and Power BI Reporting

Visibility is the difference between a project that stays on track and one that succumbs to death by a thousand cuts. It can be easy to become caught between the granular, execution-focused data living in Jira and the high-level, strategic business intelligence...