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Carlos Almeida

Service Excellence: Jira Service Management Best Practices

Service Excellence: Jira Service Management Best Practices

Jira Service Management is a powerful tool from Atlassian, designed to streamline service desk operations. It helps IT and software teams deliver efficient support and manage incidents. When using JSM, following a set of best practices can increase successful outcomes...

Five Major Downsides of Changing Software Tools

Five Major Downsides of Changing Software Tools

Switching to new software tools can often seem like an exciting opportunity to streamline processes, increase efficiency, and modernize operations. Some executives seem to think that simply buying a new software tool will solve many problems at once. However, with...

Elevate Your Software Game with GitLab (Agile, AI, and more)

Elevate Your Software Game with GitLab (Agile, AI, and more)

Staying ahead of the curve requires adopting tools and methodologies that not only enhance productivity but also drive innovation.  GitLab, with its comprehensive suite of features, has emerged as a powerful platform that enables teams to elevate their software game...

Mastering Tool Modernization Challenges with OpsHub

Mastering Tool Modernization Challenges with OpsHub

As software complexity increases, companies are looking for new ways to innovate.  Keeping up with new technology requires new tools and systems to handle this complexity.  Migrating from on-prem and legacy systems to modern, scalable, cloud offerings is commonly...

Unlock the Full Potential of AI with GitLab Duo Enterprise

Unlock the Full Potential of AI with GitLab Duo Enterprise

Is your business looking for a new way to accelerate software development? GitLab Duo is a comprehensive AI-powered solution that can do just that. Its newest version, GitLab Duo Enterprise offers an even wider range of capabilities. Let’s explore how this new version...

Top Time-Tracking Apps for Jira Cloud

Top Time-Tracking Apps for Jira Cloud

When using Jira Cloud, it can be helpful to have an app that monitors how much time employees spend on projects. These are called time-tracking apps and they often offer reporting capabilities that ensure better project management and resource allocation.  Two of the...

Achieving Efficiencies with The DevSecOps Platform

Achieving Efficiencies with The DevSecOps Platform

Developing and deploying software while maintaining security throughout the process can be a daunting task for modern organizations. To add to this, there is often pressure to do these things in the most efficient and cost-effective manner. Traditional software...