Are you looking for new tools that empower your teams to deliver exceptional service experiences? Atlassian’s Service Collection ensures great service for both employees and customers. What You Will Learn In the following eBook, you will discover: The tools and...
Intro to AI Governance and Mistakes to Avoid Hello, and welcome to this SPK and Associates vlog. My name is Michael Roberts. I'm the Vice President of Sales and Marketing with SPK. Now, everybody knows that artificial intelligence is transforming the way that...
As AI rapidly changes software development, many organizations are asking the same question:How do we invest in GitLab Duo, AI agents, and new DevSecOps capabilities without constantly going back through procurement?For years, GitLab licensing has largely been...
In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...
Every managed service provider has to deal with some sort of custom integration. This could be a Python script running on a server, a Groovy snippet inside a Jira automation, or a Zapier workflow set up by an intern. These integrations share a common origin. A team...
Visibility is the difference between a project that stays on track and one that succumbs to death by a thousand cuts. It can be easy to become caught between the granular, execution-focused data living in Jira and the high-level, strategic business intelligence...
Modern HR teams are under growing pressure to deliver fast, consistent services across the entire employee lifecycle. From recruiting and onboarding to policy requests and offboarding, inefficient HR processes create delays that impact the broader organization. When...
Every version of PTC Windchill eventually reaches an end-of-life milestone, and for organizations still running Windchill 12.1.2, that timeline is approaching quickly. As PTC continues to invest in Windchill 13 and newer releases, organizations using older...
Companies across industries are launching AI pilot programs, testing copilots, experimenting with agents, and exploring new ways to automate work. While this all sounds like great progress, for many organizations, those pilot programs never turn into meaningful...
Manufacturing execution systems (MES) were once the backbone of shop floor control. Today, many legacy MES platforms have become barriers to innovation rather than enablers of it. Slow deployment cycles and limited integration capabilities make it difficult for...
For decades, physical CAD workstations have been the backbone of engineering teams. High-performance desktops packed with powerful CPUs and GPUs have long been considered essential for design, simulation, and product development. However, as engineering workflows...
Today’s products combine mechanical, electrical, and software engineering, which leads to more complexity during development. These same products are often developed across multiple teams, tools, and geographies. Many organizations invest heavily in modern systems...