Key Takeaways Eliminate the “blank page problem”: Jira issue templates prefill important fields so users know exactly what information to provide when creating a ticket. Save time and reduce errors: Appsvio’s Issue Templates Agent automates repetitive ticket creation...
Key takeaways Pricing changes begin October 13, 2026: New Atlassian Cloud purchases, renewals, and upgrades will reflect updated list prices starting on this date. Increases vary by product and tier: Most changes range from 3% to 10%, with larger increases affecting...
Key Takeaways Governance must come before scale: AI agents can access data and take actions, meaning clear rules around what they can see and do must be established before widespread deployment. Follow the principle of least privilege: Agents should only receive the...
PLM and Digital Strategy for CIOs Hello, everyone, and welcome back to another SPK and Associates vlog. My name is Michael Roberts. I'm the Vice President of Sales and Marketing here at SPK and Associates. Today, we're tackling a topic that comes up consistently in...
Are you looking for new tools that empower your teams to deliver exceptional service experiences? Atlassian’s Service Collection ensures great service for both employees and customers. What You Will Learn In the following eBook, you will discover: The tools and...
Intro to AI Governance and Mistakes to Avoid Hello, and welcome to this SPK and Associates vlog. My name is Michael Roberts. I'm the Vice President of Sales and Marketing with SPK. Now, everybody knows that artificial intelligence is transforming the way that...
As AI rapidly changes software development, many organizations are asking the same question:How do we invest in GitLab Duo, AI agents, and new DevSecOps capabilities without constantly going back through procurement?For years, GitLab licensing has largely been...
In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...
Every managed service provider has to deal with some sort of custom integration. This could be a Python script running on a server, a Groovy snippet inside a Jira automation, or a Zapier workflow set up by an intern. These integrations share a common origin. A team...
Visibility is the difference between a project that stays on track and one that succumbs to death by a thousand cuts. It can be easy to become caught between the granular, execution-focused data living in Jira and the high-level, strategic business intelligence...
Modern HR teams are under growing pressure to deliver fast, consistent services across the entire employee lifecycle. From recruiting and onboarding to policy requests and offboarding, inefficient HR processes create delays that impact the broader organization. When...
Every version of PTC Windchill eventually reaches an end-of-life milestone, and for organizations still running Windchill 12.1.2, that timeline is approaching quickly. As PTC continues to invest in Windchill 13 and newer releases, organizations using older...