As we progress through 2024, the landscape of IT Service Management (ITSM) continues to evolve. And, Atlassian is at the forefront, shaping the way organizations tackle service delivery. In this blog post, we’ll share what we’ve learned in the past few weeks about the...
When it comes to project management and collaboration, understanding your data is key to making informed decisions. Jira is a fantastic option for project managers to keep on track. And, it becomes even more potent with the integration of the Custom Charts plugin by...
By submitting this form, I acknowledge receipt of SPK and Associates' Privacy Policy.Navigating through IT challenges can be a maze of confusion. Are you tired of grappling with IT issues? Unsure if Jira Service Management is customized enough to map to your current...
IT Service Management (ITSM) does more than just offer IT support. At SPK and Associates, we see it as a key to delivering seamless IT services from start to finish. Because technology is at the heart of every business team today, ITSM supports various technologies...
In our latest Vlog, Chris McHale, CEO and Co-founder of SPK catches up with Vish Reddy, Co-founder of Revyz to hear about the latest updates for Revyz Data Protection. Your hosts Chris McHale – Co-founder and CEO of SPK and Associates Vish Reddy – Co-Founder and CEO...
The service management software you choose can make or break a business. And many businesses stick with their historic IT Service Management (ITSM) tool because it can seem like an overwhelming task to transform. But, transforming your service desk is something that...
Your IT service desk is about to change. Find out what's shaping the future. Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers’ needs...
High-velocity ITSM teams were over 75% more prepared for Covid-19 operation disruptions than others. Why? Because High-velocity ITSM tools enable teams to be more prepared for adaption to unplanned events. Leveraging flexible ITSM tools remove silos, adopting...
Welcome back to Atlassian Team 22 Announcements This follow up blog deep dives into even more exciting Atlassian Team 22 updates announced in Las Vegas, April 2022. Read part 1, then explore part 2 below. Part 2 provides a deeper review on Atlassian’s DevOps...
Atlassian ITSM named as a Visionary in the Gartner Magic Quadrant 2021. Atlassian ITSM has a high-velocity approach to digital transformation. This enables Development, IT and Business teams to collaborate seamlessly. Atlassian are an end-user focused, tech-market...
Introduction As applications, such as Jira, become more mainstream for Enterprises, it was inevitable that Atlassian and others would create their own service (SaaS) that provides numerous benefits to users across the globe. The benefits of having a SaaS solution for...
SPK helps a renowned medical device maker to add speed, visibility, metrics, and improved communication and collaboration to their teams tasked with creating product labels and user manuals. The Client A globally recognized maker of medical devices was tasked...