In this blog post and video, Carlos Almeida explains how to launch SilkTest Classic or Open Agent test cases from within PTC Integrity (now PTC Windchill RV&S). Pass/Fail verdicts are automatically captured and reported within Integrity Test Session.
While using a singular ITSM tool may be simpler, many organizations utilize multiple for their unique features. This often results in Jira Service Management, ServiceNow, and Freshservice working in tandem. Integrating these tools can be harder than it appears, but...
Zero disruption, zero data loss, and full traceability. Lynx is a global provider of safety-critical avionics software and hardware solutions. As the firm scaled its engineering operations, the organization required a modernized ALM platform to handle the growing...
As organizations move more teams, projects, and workflows into Atlassian Cloud, identity management becomes one of the most important parts of a secure cloud strategy. Jira, Confluence, Jira Service Management, Bitbucket, and other Atlassian tools often become central...
When dealing with IT issues, there are a few standard support levels. L0, while not always recognized, is our self-service level, in which a user fixes the issue alone. L1 handles the inbound noise, password resets, and easy-to-fix tickets. Then L2 picks up what L1...