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Automation and AI

How to Blend AI Efficiency with Human-Centered Service in JSM

How to Blend AI Efficiency with Human-Centered Service in JSM

In IT Service Management, there is often tension between the drive for efficiency and the need for a high-quality customer experience. We are often told that AI and automation are the all-encompassing solutions, yet 95% of consumers still demand a human connection...

5 Key Takeaways from the PTC NEXT for Engineering Teams

5 Key Takeaways from the PTC NEXT for Engineering Teams

PTC NEXT Spring 2026 showcased a clear vision for the future of engineering software: connected product data, AI-powered workflows, modern cloud platforms, and an increasingly integrated digital thread spanning CAD, PLM, ALM, manufacturing, and service operations....

How Software Teams Can Measure and Maximize AI Coding ROI

How Software Teams Can Measure and Maximize AI Coding ROI

AI coding tools are quickly becoming part of everyday software development. Tools like Cursor, GitHub Copilot, GitLab Duo, and other AI assistants are helping developers generate code, complete repetitive tasks, and review pull requests. Software organizations are no...

Engineering AI Adoption Assessment

Engineering AI Adoption Assessment

Get your AI maturity score Take the assessment to learn how to accelerate your product and software development lifecycle with AI-powered development from a personalized AI maturity roadmap.[dsm_icon_list _builder_version="4.27.6" _module_preset="default"...

Automating Routine Jira Tasks with the Help of Context-aware AI Agents

Automating Routine Jira Tasks with the Help of Context-aware AI Agents

Any software developer knows the reality of engineering is not always smooth sailing. Between the deep architectural work and the innovative feature builds, teams are frequently bogged down by routine maintenance, bug fixes, and context-switching. The challenge for...

Automating Issue Creation in Jira with the help of Redmoon Software

Automating Issue Creation in Jira with the help of Redmoon Software

Jira users across many teams rely on issues to plan, track, and complete work. Whether you are managing marketing campaigns, IT requests, or product updates, Jira helps keep work visible and organized. However, creating and managing issues manually can quickly become...

From Hype to Roadmap: Your AI Maturity in 90 days

From Hype to Roadmap: Your AI Maturity in 90 days

AI shouldn’t be a moonshot—it should be an operating model. In this practical session, SPK experts reveal how to turn scattered pilots into a funded, responsible plan in just 90 days. We’ll walk through AI Launchpad, our assessment and roadmap that benchmarks your...

Why Backup, Governance, and AI Controls Matter More Than Ever

Why Backup, Governance, and AI Controls Matter More Than Ever

The rapid integration of Artificial Intelligence into the modern engineering workplace has promised a new era of efficiency. From Atlassian Rovo to GitLab Duo, AI agents are now capable of summarizing complex documentation, generating code, and managing Jira workflows...

Revealing the Benefits of the Agentic Engineering Shift at GitLab

Revealing the Benefits of the Agentic Engineering Shift at GitLab

The software development space is currently undergoing a significant transformation. At SPK and Associates, we have spent over 20 years helping engineering organizations navigate the complexities of ALM, DevOps, and regulated product development. We have seen the...