The term Application Management can sometimes be too generic for many business users, so let’s first ensure we’re defining what we are talking about. Application Management Services refer to the ongoing management, maintenance, and support of software applications in an organization. Therefore, these services are crucial for ensuring applications remain efficient, up-to-date, and capable of meeting the evolving needs of a business. Anyone who’s dealt with the stress of IT planning and purchasing understands the value of having experts within the tool. But sometimes, that expertise does not exist in-house. So, what options do you have? Well, SPK and Associates has offered application management for many applications such as Jira, PTC Windchill RV&S, CloudBees and other tools for many years. And, we’ve heard from our clients what they like most about these services. So, here are five good reasons to use application management from the words of our clients.
Reason 1: Application Management Saves Money, Time Or Both
Application management is about saving two things everyone wants more of – money and time. And, by trusting your applications and IT infrastructure to an application management team, you free up people to address other issues. Plus, with efficient professionals on the job who specialize in running infrastructure, you get more for your dollar.
As noted by blogger Ann All, lots of companies have legacy applications but aren’t sure they can get them to go away. Switching to an application management provider simplifies IT, entrusting efficient system optimization to skilled professionals.
Hiring full-time for tools like Atlassian or Windchill may not be cost-effective if demand is inconsistent. SPK and Associates offer flexible IT and Engineering partnerships. Our application management adapts, providing services from 2 to 40+ hours per week, adjusting quarterly to align with your needs, offering cost-effectiveness over full-time salaries.
Reason 2: Application Management Creates Experience On-Demand
Maintaining an IT infrastructure requires various specialists, some of whom may not be needed full time. So, application management offers integrated specialists, particularly aiding engineering tools support where internal IT may struggle. This eliminates the need for a large IT team. Plus, it allows leaders to concentrate on strategic initiatives instead of technical tool administration details.
Reason 3: Application Management Drives Scalability & Flexibility
When it comes to IT and how quickly the industry changes, managing constant change in applications and features can be overwhelming. So, application management alleviates this by assigning knowledgeable experts to handle transitions.
As your organization evolves, application management adapts support levels, offering unmatched flexibility compared to internal hiring. For example, hiring an Atlassian administrator directly can be challenging and costly due to skill shortages. However, outsourcing to a trusted partner like SPK provides skilled team support. Additionally, it alleviates the burden of a full-time employee.
Application management companies proactively handle changes, ensuring seamless transitions, whether automatic or by request.
Reason 4: Application Management Helps Continuous Improvement & Risk Mitigation
Application management ensures organization, coherence, and reliability, providing measurable performance metrics and data. This enables continuous improvement aligned with industry best practices, offering expertise and updates without extra training.
Clients choose us for application management due to our approach that aligns with continuous improvement and industry best practices. We have access to a broad knowledge pool, staying current with the latest updates, ensuring your solution improves without your team investing time in training and research.
As an experienced application management partner, we mitigate risks such as system downtime, data integrity, and security. Furthermore, we assist in establishing protocols, disaster recovery plans, and guide IT and engineering teams to align with industry best practices. For example, if you’re using Atlassian Cloud without regularly exporting data, there’s a risk, as highlighted in our recent blogs and videos on the shared responsibility model for Cloud solutions. Atlassian does not guarantee the restoration of a single ticket or attachment. This is an area of risk mitigation that our team can assist with. We can help:
- Create a risk mitigation plan.
- Put the plan into action and ensure the plan is working on a regular basis.
In this case, we would assist with recommendations of using the Revyz Data Manager.
Reason 5: Application Management Drives Innovation
Engaging an application management service can significantly transform how your business operates. Providers like SPK are at the forefront of:
- Delivering new ideas and innovative solutions.
- Helping you to utilize software tools in ways that may not have been previously considered.
Our expertise goes beyond mere support; we leverage a deep understanding of various software tools from Atlassian, PTC, Solidworks and others to offer creative solutions that address your unique business challenges. This advantage is a critical but often overlooked aspect of such services, especially in the early stages. However, it invariably emerges as a key value proposition.
With a service that’s tuned into the strategic direction of software tools, your company can both innovate and streamline operations. Furthermore, it can significantly improve the return on investment for your software tools. Partnering with an application management provider is about transforming support into a pathway for innovation and growth.
Looking For Application Management Support?
Using application management services isn’t just about keeping things as they are; it’s a strategic step forward. Essentially, the benefits include streamlined operations, boosted innovation, improved ROI, and ensuring your applications grow with your business. Plus, trusting experts with your software frees up resources, secures operations, and positions your business for lasting growth.
Contact our team today to learn more about our application management services.
