Many service teams are reevaluating older tools like VictorOps, which was acquired by Splunk, and consolidating on modern, integrated solutions. Increasingly, that solution is Jira Service Management (JSM). But why? Atlassian’s previous tool, Opsgenie, is being...
In a world overflowing with collaboration tools, more doesn’t always mean better. Many companies now face the reality that tool sprawl and disconnected systems are holding them back. They know that aligning teams and standardizing workflows are critical to staying...
SPK and Associates, a 22-year-old leading woman-owned Engineering & IT Services Company that serves product and software development teams, is an official Atlassian Cloud Migration Specialized partner as of June 2025. After validation of SPK and Associates' deep...
Atlassian’s System of Work is a powerful combination of tools that help cross-functional teams collaborate. At the heart is Jira. Dive into this eBook to learn more about Jira’s role. What You Will Learn In this eBook, you will explore: Jira’s features that simplify...
As Atlassian continues to unify its toolset, many teams using Opsgenie are now preparing to migrate to Jira Service Management (JSM) operations. This evolution promises a tighter integration between incident management, service delivery, and operational workflow....
As organizations increasingly adopt AI-powered solutions to enhance productivity, Atlassian Rovo is redefining how teams communicate within Jira Service Management (JSM). From automating responses to clients to generating summarized insights for IT teams, AI is...
Whether you’re just getting started with Jira Cloud or looking to scale your setup across departments, structuring your projects correctly is key to effective collaboration. One of the innovations Atlassian made during the change to their architecture for Cloud is to...
Responsive IT support is no longer cutting it for digital-first enterprises. These organizations need streamlined, connected service experiences that can keep pace with changing market conditions and business needs. Enter High Velocity Service Management, a...
When Cloudticity first purchased Atlassian licensing, their teams were using tools such as Confluence and Opsgenie for information tracking and critical alerts. However, the main tools they were using for task management and ticketing were not under the Atlassian...
While ServiceNow is a common ITSM tool, Jira Service Management is an easy-to-use alternative that can save your organization time and money. Dive into this eBook to explore the benefits of switching from ServiceNow to JSM.What You Will Learn Explore why JSM may be a...
The ability to create clear, collaborative diagrams is a game-changer for increasing understanding across teams. Whether you're mapping out a project workflow, whiteboarding a product architecture, or building a network diagram, having the right tool makes all the...
As businesses become more competitive, the pressure to deliver value faster rises. A striking 89% of leaders say their organizations must move faster to stay ahead. However, 74% admit their teams are bogged down by ineffective communication and disconnected tools....