At SPK, we understand that efficient issue resolution is critical to delivering outstanding customer support. Our partnership with Appsvio allows us to deliver enhanced escalation and resolution capabilities within Jira Service Management (JSM), revolutionizing how...
When using Jira Cloud, it can be helpful to have an app that monitors how much time employees spend on projects. These are called time-tracking apps and they often offer reporting capabilities that ensure better project management and resource allocation. Two of the...
Efficient workflows that foster communication are a vital piece of every smooth business operation. While utilizing a project management tool like Jira can help achieve this, it depends on how you use it. Separate teams utilizing two distinct Jira environments can...
As an Atlassian Gold Solution Partner, SPK and Associates is committed to keeping you informed about important changes that could impact your organization. On September 17th, 2024, Atlassian announced pricing and packaging updates for their Cloud products, set to...
Deciding when to use Confluence and when to use SharePoint can be challenging. Both tools offer a wide range of similar features that help organizations store information. Whether your team uses Atlassian products, Microsoft products, or both can play a large...
Organizations need more than just a solid business strategy. They need a framework to ensure that every team member aligns with the company's overarching goals. This is where Objectives and Key Results (OKRs) come into play. OKRs have become a powerful tool for...
If you use Jira for more than just one project, you know that keeping track of numerous tasks, budgets, and timelines can be overwhelming. For project managers, scrum masters, and other stakeholders, the need for a solution that simplifies and streamlines project...
Selecting the best Marketplace apps and integrations for your unique business needs is crucial to enhancing your Atlassian Cloud environment. With hundreds of apps available, it can be difficult to know which options will work best for you. Here are our suggestions...
Utilizing management software from multiple companies may be a necessity for your team, but there can also be challenges that come with this type of development process. Miscommunication is a common issue as it can be difficult to get information from one software to...
With many great options on the market, choosing the best customer service and support system can be challenging. Both Zendesk and Jira Service Management are popular choices for differing reasons. Although Zendesk can work well as a service desk tool, we often see...
Atlassian’s suite of tools provides incredible capabilities, making it easy to understand why so many organizations utilize them. However, simply using these tools does not equate to maximum efficiency achievement. By establishing a scalable governance model,...
Introduction Hello and welcome to "The Ugly Side of Marketplace App Migrations for Jira and Confluence." My name is Michael Roberts, Vice President of Sales and Marketing at SPK Associates. I'm here today with Carlos Almeida. Carlos, feel free to introduce yourself....