Jira Service Management is a powerful tool from Atlassian, designed to streamline service desk operations. It helps IT and software teams deliver efficient support and manage incidents. When using JSM, following a set of best practices can increase successful outcomes...
As your company and projects grow, so do the complexities of managing your workflows. Maintaining a well-organized Jira environment is key to ensuring your team produces efficient results. Fortunately, there is a simple way to manage the complexities within your Jira...
Switching to new software tools can often seem like an exciting opportunity to streamline processes, increase efficiency, and modernize operations. Some executives seem to think that simply buying a new software tool will solve many problems at once. However, with...
As the modern workplace evolves, the need for efficiently communicating without real-time meetings has grown. Asynchronous work is gaining traction across industries, and one of the most powerful tools enabling this transformation is Loom. This platform allows teams...
At SPK, we understand that efficient issue resolution is critical to delivering outstanding customer support. Our partnership with Appsvio allows us to deliver enhanced escalation and resolution capabilities within Jira Service Management (JSM), revolutionizing how...
When using Jira Cloud, it can be helpful to have an app that monitors how much time employees spend on projects. These are called time-tracking apps and they often offer reporting capabilities that ensure better project management and resource allocation. Two of the...
Efficient workflows that foster communication are a vital piece of every smooth business operation. While utilizing a project management tool like Jira can help achieve this, it depends on how you use it. Separate teams utilizing two distinct Jira environments can...
As an Atlassian Gold Solution Partner, SPK and Associates is committed to keeping you informed about important changes that could impact your organization. On September 17th, 2024, Atlassian announced pricing and packaging updates for their Cloud products, set to...
Deciding when to use Confluence and when to use SharePoint can be challenging. Both tools offer a wide range of similar features that help organizations store information. Whether your team uses Atlassian products, Microsoft products, or both can play a large...
Organizations need more than just a solid business strategy. They need a framework to ensure that every team member aligns with the company's overarching goals. This is where Objectives and Key Results (OKRs) come into play. OKRs have become a powerful tool for...
If you use Jira for more than just one project, you know that keeping track of numerous tasks, budgets, and timelines can be overwhelming. For project managers, scrum masters, and other stakeholders, the need for a solution that simplifies and streamlines project...
Selecting the best Marketplace apps and integrations for your unique business needs is crucial to enhancing your Atlassian Cloud environment. With hundreds of apps available, it can be difficult to know which options will work best for you. Here are our suggestions...