SPK and Associates Blog
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Case Study – Customer Success
Dell Relies on Roadmunk from Tempo Software
When you’re an international technology company running hundreds of campaigns all at once, it can be easy to lose track of your projects. That’s why Dell relies on Roadmunk to be the single source of truth for their marketing teams. Keep reading to learn how Dell’s...
Nationwide Upgrade of Critical Medical Devices for Enhanced Hospital Operations
Medical device manufacturers know how rapidly technologies can change in the field. Ensuring you provide hospitals with innovative tools that meet regulatory requirements is vital. When a leading medical device manufacturer needed help upgrading software and hardware...
Empowering Cloudticity’s Team with Atlassian Training
When Cloudticity first purchased Atlassian licensing, their teams were using tools such as Confluence and Opsgenie for information tracking and critical alerts. However, the main tools they were using for task management and ticketing were not under the Atlassian...
How SPK’s Application Management Services Optimized Licensing Costs and Enhanced Tool Utilization
Licensing costs can be expensive, especially when you have large teams utilizing multiple tools. In the case of one of our clients, a medical equipment supplier, they were spending thousands of dollars on dozens of tools. Luckily, with the help of SPK as their...
How a Leading Medical Device Company Enhanced Collaboration by Migrating from Jira and Confluence Server to Cloud
Compliance with regulatory standards is the number one priority for every medical manufacturer. Ensuring pipelines are secure and compliant doesn’t just ensure safety, but it results in better quality products. When a startup medical manufacturing company contacted...
Ally Financial empowers customer service associates to focus on human engagement by using Azure OpenAI Service
Pioneering digital financial services firm Ally Financial (Ally) wanted to enhance the customer experience its call-center associates provided while producing detailed documentation for each call. Every moment that associates spent taking notes was time away from...
White Papers
ITSM Tool Integration Guide: Connecting Jira, ServiceNow, and Freshservice
While using a singular ITSM tool may be simpler, many organizations utilize multiple for their unique features. This often results in Jira Service Management, ServiceNow, and Freshservice working in tandem. Integrating these tools can be harder than it appears, but...
The Guide to Secure AI Adoption for Financial Services
Security must always be at the forefront of operations in the financial industry, especially when adopting new techniques and technologies. Explore how GitLab ensures safe, secure AI adoption for financial institutions in this eBook. What You Will Learn In this eBook,...
Modernizing DevSecOps for Secure Environments with GitLab Duo Agent Platform
GitLab’s Duo Agent Platform is a new tool enabling government agencies to securely harness AI capabilities. Explore how teams are using it to drive operational efficiency across different deployment scenarios. What You Will Learn In this eBook, you will explore:...
The Safe AI Governance Playbook
When it comes to AI, balancing safety and security with innovation is vital for peak efficiency. This eBook explores how to achieve success with AI governance.What You Will Learn In this eBook, you will discover: Why AI governance matters The role of AI governance...
The AI Maturity Playbook for Product and Engineering Teams
Knowing how to integrate AI into your workflows can be the difference between risky, inefficient implementation and successful performance that brings lower costs and a faster time-to-market. This eBook explores how your teams can effectively utilize AI.What You Will...
The Future of AI-powered Service Management
As 63% of companies plan to increase AI spending this year, there is a large focus on the ROI of AI tools. Ensuring you get the most out of your investment is vital to business success, especially in the service industry. This eBook explores how teams can integrate AI...